Compliant button
Embedded in your theme, ready in a couple of clicks.
Official theme block. Inherits your storefront's style. No touching code.
Compliant · Directive (EU) 2023/2673
Returning,
as easy as buying.
And compliant with the law, in force since 19 June 2026.
The Shopify app that turns the new withdrawal button obligation into a flawless returns experience.
· 3 free returns· No credit card· No code needed
In force since 19 June 2026Online withdrawal function · Dir. (EU) 2023/2673 · national transposition · GDPR
BOE · Cinco Días · Ecommerce News · CNMC
Before / After
Complying is mandatory. Losing money isn't.
The law makes you accept withdrawals. How much each return costs you depends on how you handle it.
Without returnEasier
- ✕Google templates and not one auditable record
- ✕Every return is a refund, even when an exchange would do
- ✕Your team handles returns by email, one by one
- ✕You see the product's condition when you open the box
- ✕You don't know what gets returned most, or why
With returnEasier
- ✓Compliant button and a record ready for inspection
- ✓The shopper can pick an exchange or store credit (from Pro)
- ✓Requests arrive through the portal, no tickets
- ✓You see any photos they attach before the parcel arrives (from Pro)
- ✓What gets returned most and why, to fix it at the source (from Scale)
How it works
Three steps. Zero ambiguity.
01
Install the block
Official Shopify theme block. Pasted in, not injected. Inherits your style.
02
The shopper returns on their own
Identifies the order, picks the items, gets confirmation. No sign-up, no support desk.
03
You receive the compliant request
With the legal deadline noted, basis in law cited and the 14-day legal clock running.
Product · flagship feature
The button. Embedded. Compliant. Invisible when it should be, obvious when it's needed.
An official theme block that respects your typography, your colours and your border radius. And that cites the exact article of law when it opens.
- ✓Official Theme Editor block — injects no JS into your storefront
- ✓Text and deadline translate to ES · CA · PT · IT · FR · DE automatically
- ✓Meets the online withdrawal function of Dir. (EU) 2023/2673
Preview · Shopify Theme Editor● live
Returns policy
You have the right to withdraw from any purchase within 14 calendar days with no need to give a reason.
Withdraw from contract here14 calendar days · full refund incl. delivery
Model formDownload PDF — statutory model form
block.id=returnEasier-withdrawal · settings: theme.color · ES/CA/PT/IT/EN/FR/DE
Integration
Native on Shopify. Nothing else.
OAuth, webhooks, official theme block. No snippets to break, no proxies to maintain.
- Official Theme blockShows up in your Theme Editor. No touching Liquid.
- Refund in 1 clickIssues the refund directly via the Shopify API.
- Verified webhooksShopify signs every webhook (HMAC) and every request lands in the audit log with a chained hash.
Resolutions
Not every refund has to walk out the door.
When a return ends in a refund, you lose the sale on top of what it already cost you to handle. Some of your shoppers would take an exchange or store credit if you offer it well and at the right moment. returnEasier presents them as the more convenient option — with the full refund always one tap away. You retain revenue without touching a single right.
Full refund
€120.00
The right that isn't up for negotiation
In full, to the original payment method. Standard shipping included.
14 days · non-waivable · national transposition
Instant exchange
1 size up
A return that becomes a sale again
Size, colour or product, at no cost to the shopper.
Revenue retained · the refund stays available
Credit with bonus
€132.00
Balance that comes back to your store
+10 % on the amount, valid 12 months.
Free choice · never replaces the refund
More revenue retained. Zero illegal friction. 100 % free choice.
Product
The whole flow. All the law. Nothing else.
Self-service flow
Three steps, no tricks, no support desk.
Your shopper identifies the order, picks the items and gets instant confirmation.
Retention without pressure
Turn a refund into a second purchase.
Bonus credit, free exchanges and rules that respect the full right.
Proof of compliance
Every request is recorded.
Automatic confirmation, 14-day legal clock, legal basis noted. Ready for an inspection.
Verifiable
What we can actually prove.
7
languages across portal, emails, PDF and admin
SHA-256
append-only log: each event carries the previous hash
No login
the customer withdraws without signing up or logging in
Free
auditable export and DPA, included even on the free plan
The clock is ticking
14
calendar days to refund
0
lines of code to activate the button
€3-15k
average fine for non-compliance
0%
code in your storefront
Indicative estimate, not a legal opinion: the Directive allows fines of up to 4% of annual turnover.
Free tool · 30 seconds
Is your store compliant?
Paste the URL. We'll tell you what's missing and what it could cost.
Scan now →SAMPLE · RESULT
47/100
High risk
3 of 6 items non-compliant
✓ 14-day deadline visible
✕ No model form
⚠ Refund past deadline
Ship the button. Sleep well.
Free Shopify install. 14 days to see the app at work.