Help centre
How can we help?
Clear answers for your store and for whoever buys from you. No tickets, no waiting.
For your storeMerchant
For your store
Install, configure and manage returnEasier from your Shopify admin.
- How do I install returnEasier and complete the initial setup?
- What does the returnEasier home dashboard show?
- How do I turn on the withdrawal button in my Shopify store?
- How do I add the “Manage return” block to my store?
For your shoppersShopper
For your shoppers
How to withdraw, return and when the refund arrives.
- How do I withdraw from my purchase within 14 days?
- How do I start a return or an exchange?
- Can I return only some items from the order?
- Can I add photos of the product to my request?
What's newMerchant
What's new
The latest changes in returnEasier, in plain language.
- Returned value now counts what was paid, not the catalogue price
- When a shopper asks you to erase their data, every photo goes too
- Withdrawal emails now cite the law in their plain-text version too
- Returns that meet your rules are now approved automatically (Pro plan)