Help centre
How can we help?
Clear answers for your store and for whoever buys from you. No tickets, no waiting.
For your storeMerchant
For your store
Install, configure and manage returnEasier from your Shopify admin.
- How do I install returnEasier and complete the initial setup?
- What does the returnEasier home dashboard show?
- How do I turn on the withdrawal button in my Shopify store?
- How do I add the “Manage return” block to my store?
For your shoppersShopper
For your shoppers
How to withdraw, return and when the refund arrives.
- How do I withdraw from my purchase within 14 days?
- How do I start a return or an exchange?
- Can I return only some items from the order?
- Can I add photos of the product to my request?
What's newMerchant
What's new
The latest changes in returnEasier, in plain language.
- Your branding in the shopper portal and emails (Pro plan)
- A clearer message when you already have a request in progress
- The colour you pick during onboarding now reaches your store's button
- Download your Data Processing Agreement (DPA) from the admin