How long does it take to complete the setup?

Under three minutes. There are five short steps and each one saves what you fill in, so you can close it and pick up where you left off.

Do I have to choose a paid plan to finish?

No. On the last step you can click “Start for free”: the Free plan already meets the EU Directive and lets you try it with 3 returns. You can switch plans whenever you like from Plans.

Can I change the language, the policy or the product type later?

Yes. Everything you choose in the wizard is saved and can be edited later from the app's settings. The initial setup only gives you a sensible starting point.

Why does it make me confirm that I have activated the button?

Because the withdrawal button is mandatory under EU Directive 2023/2673 (Art. 11 bis). The wizard is not considered finished until you tick the box confirming that you have activated it in your theme.

No. The wizard is sequential: it needs the country, the product type and the policy before you activate the button. If you open the app halfway through, it takes you to the first step you still have to complete.

← For your store

For your storeMerchant6 min read

How do I install returnEasier and complete the initial setup?

After you install returnEasier from the Shopify App Store, a five-step wizard gets your store ready in under three minutes: language and country, product type, returns policy, activating the withdrawal button and choosing a plan. Here is each step, field by field, with its default values.

returnEasier installs from the Shopify App Store like any other app. Right afterwards, a five-step wizard gets your store ready in under three minutes: language and country, product type, returns policy, activating the withdrawal button and choosing a plan. Each step saves what you fill in, so you can close it and pick up where you left off. Here it is, field by field.

Installing the app

Search for returnEasier in the Shopify App Store and click Install. Shopify asks you to accept the permissions and, when you return to the admin, returnEasier takes you straight to the setup wizard. Until you finish it, the app always redirects you here: you cannot use the dashboard halfway through.

Step 1: Language and country

Choose your store's main country and the customer portal language (the one your shoppers will see when they withdraw or return).

Main country: Spain, Portugal, United Kingdom, France, Germany, Italy or "Other EU country". The default is Spain. Changing it automatically preselects that country's language.
Customer portal language: Español, English (EU), Português, Català, Italiano, Français or Deutsch. The default is Español. On monolingual plans this is the language of the whole portal, the emails and the PDF; on Scale the portal detects each shopper's language.

Step 2: Product type

State what you mainly sell. With that, returnEasier preloads the returns exceptions that are most usual for your sector (those that are not returnable for hygiene or personalisation reasons), which you can edit later.

Category: Fashion and clothing, Cosmetics, Accessories, Footwear, Sports, Home, Gift or Other. The default is Fashion and clothing. Below it you will see, as tags, the exceptions loaded for that category (for example, underwear and swimwear in fashion; opened or hygiene products in cosmetics).
Type of contract: Physical goods (the 14-day window starts on delivery), Services or digital content (it starts on purchase, and there is nothing to return) or Both. The default is Physical goods. This determines the dies a quo —when the window starts— and affects the wording of the confirmation email and the PDF.

Step 3: Returns policy

Set your basic policy. The legal minimum withdrawal window is 14 days: you can offer more, never less.

Returns window (days): a number between 14 and 365. The default is 14.
Who pays for return shipping? The store (recommended for conversion) or the customer. The default is the store.

Step 4: Activate the button on your store

The withdrawal button is mandatory (EU Directive 2023/2673). It is activated from your theme editor as an App Embed, without touching any code.

The «Withdrawal button» App Embed in the theme editor: settings (colour and position) and the button already visible in the store footer.

Button text: it is fixed, "Withdraw from contract here" (Art. 11 bis), and cannot be changed.
Position: Footer (recommended), Header or Floating button. The default is Footer.
Button colour: in hexadecimal format, e.g. #1a1a1a. The default is #000000 (black).
"Open the theme editor": opens the Shopify editor in the App Embeds section, where you activate the button.
"I have already activated the button on my store": this box is required to finish. If you do not tick it, the wizard will not let you move on and reminds you of it. (Your position and colour preferences are saved anyway, you do not lose them.)

For full detail on the button and the discreet App Block, see the article on how to activate the withdrawal button.

Step 5: Choose your plan

Your configuration is now ready. This step is informational: you will see the cards for the four plans with their price in USD (Shopify bills you in your local-currency equivalent; your customers don't pay for returnEasier).

Free — 0 USD: withdrawal button + 3 trial returns + basic audit log.
Compliance — 14.99 USD/month: 25 returns/month + legal templates + immutable audit log + signed PDF.
Pro — 24.99 USD/month: 100 returns/month + exchanges and store credit + rules + photos + your own branding.
Scale — 79.99 USD/month: 400 returns/month + Sendcloud labels + multi-language + analytics.

Click "Start for free" to go to the dashboard, or "See paid plans" to choose one. The Free plan already meets the law: you do not need to pay to have the button active. You can change plans at any time from Plans.

What happens if I close it halfway

You lose nothing. Each step saves its data when you click Continue, and the next time you open returnEasier it takes you to the first step you still have to complete. The wizard is only considered finished once you have filled in country, product and policy and confirmed that you activated the button; at that point the configuration is sealed and you enter the dashboard.

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What does the returnEasier home dashboard show?

The home dashboard is your starting point: a greeting, a getting-started list confirming that everything is ready and the notice about your quota (the trial returns on Free, your monthly usage from 80 % on the paid plans). From the side menu you reach the returns inbox, the settings and the plans.

For your store

How do I turn on the withdrawal button in my Shopify store?

returnEasier adds the withdrawal button as official Shopify theme blocks. You get two: the App Embed (a bar visible on every page) and the «Withdrawal link» App Block (a discreet link or button you place in a theme section, typically the footer or header). You turn them on from the theme editor, without touching code.

For your store

How do I add the “Manage return” block to my store?

The “Manage return” block is the entrance to the Commercial Flow (returns, exchanges and store credit), separate from the legal withdrawal button. It is an App Block you place in any theme section —such as a footer column— and it only appears on Pro plans and above. Here are its settings and how to activate it.