Do I need to touch code to turn on the button?

No. The button is an official Shopify theme block (App Embed Block). You turn it on from the theme editor with a toggle; returnEasier injects no JavaScript into your storefront.

Where does the button appear in my store?

Wherever you choose in the theme editor: footer (recommended), header or floating button. The label «Withdraw from contract here» is fixed by legal requirement and cannot be changed.

Does the button work in all of my store's languages?

Yes. The block shows the legal label in the shopper's language among the 7 supported (es, en, pt, ca, it, fr, de).

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For your storeMerchant4 min read

How do I turn on the withdrawal button in my Shopify store?

Install the returnEasier theme block from the Shopify editor, switch it on in the footer, and your store will have the compliant withdrawal button in a few minutes, without touching code.

The withdrawal button is turned on from the Shopify theme editor in a few minutes and without touching a single line of code: returnEasier adds it as an official theme block (App Embed Block) that you switch on with a toggle. Here's the step-by-step guide.

Before you start

You need to have installed returnEasier from the Shopify App Store and completed onboarding (language, country and basic policy). If you haven't done that yet, install the app first: the wizard walks you through it and, on the last step, brings you right to this screen.

The button is an App Embed Block: an official block that Shopify exposes in the theme editor. It injects no JavaScript into your storefront and doesn't modify your Liquid, so it breaks nothing in your theme.

Step by step to turn on the button

In your Shopify admin, go to Online Store › Themes.
On your live theme, click Customize to open the editor.
Open the App embeds tab in the left sidebar.
Switch on the returnEasier · Withdrawal button toggle.
Choose the position: footer (recommended), header or floating button.
Adjust the button colour so it matches your theme.
Click Save.

That's it. The «Withdraw from contract here» button appears in your store immediately.

Why can't the label be changed?

The legal button label is fixed to «Withdraw from contract here» (and its literal equivalent in each language) because Article 11a of Directive 2011/83/EU requires it. Ambiguous wording like «Start a return» mixes a commercial return with the right of withdrawal and is not admissible as a legal button. That's why returnEasier doesn't let you edit that text: it protects you from a breach.

Check that it looks right

Open your store in a new tab and scroll to the footer. You should see the button. If your theme has a very busy footer, try the discreet text-link option (a second block, «Withdrawal link»), which you can place inside a footer column without breaking the design. It complies just the same: the law asks the button to be easily accessible, not eye-catching.

What if I use several themes?

The App Embed is turned on per theme. If you publish a new theme, repeat these steps on it. As long as the button is active on the published theme, your store is compliant.

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How do I handle a withdrawal request from the dashboard?

Every request lands in your returns inbox with the legal deadline noted. From the detail view you approve, mark as received and process the refund in Shopify with one click, and every action is recorded.