Why don't I see charts or statistics on the dashboard?

Because the home dashboard is a setup checklist with your plan usage, not a control panel: you will see how many returns you have used this month (or trial returns) and a bar, but no charts. It confirms that your account is configured and takes you to where you work. Advanced analytics (metrics, alerts) is a Scale plan feature.

Where do I manage the return requests from?

From the “Returns” tab in the side menu, not from the dashboard. That is where the inbox is, with all the requests, their filters and the detail of each one.

What happens when I use up the 3 trial returns on the Free plan?

You will see a notice inviting you to choose a plan, with a button straight to Plans. The withdrawal button stays active for your customers —it is mandatory by law and is never blocked— and new requests keep being recorded.

Does the second item on the list tick itself?

It isn't auto-detected from your theme: it reflects what you confirmed during onboarding. It shows “Done” once you confirmed in the activation step that you had activated the button; otherwise it shows an “Activate” button that takes you to that step.

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For your storeMerchant4 min read

What does the returnEasier home dashboard show?

The home dashboard is your starting point: a greeting, the “Your plan usage” card showing how many returns you have used, a setup checklist confirming that everything is ready and the notice about your quota (the trial returns on Free, your monthly usage from 80 % on the paid plans). From the side menu you reach the returns inbox, the settings and the plans.

The home dashboard is the first thing you see when you open returnEasier once the setup is complete. It is not a control panel with charts: it is your starting point. It brings together a greeting, the “Your plan usage” card, a setup checklist confirming that everything is ready and the notice about your quota when it matters (the trial quota on the Free plan, your monthly usage on the paid plans). From the side menu you reach everything else.

What you see when you open returnEasier

A welcome card (“Hello” and your store's Shopify domain, like yourshop.myshopify.com) and a reminder that your account is configured and that from here you manage your return and withdrawal requests. If you have not yet completed the initial setup, the app does not show you the dashboard: it takes you to the setup wizard.

The dashboard shows a “Your plan usage” card with the month's returns (or the trial returns, on Free), a progress bar and a View plans button, but no charts: requests live in the Returns inbox, and advanced metrics are a Scale plan feature.

Every time you open the dashboard, the app checks your plan with Shopify and brings it up to date. The dashboard is shown in the language of your Shopify user account.

The setup checklist

A card with three items, each with its status (Done or Pending) and, where relevant, an action button:

Initial setup completed. Always appears as Done (if you reached the dashboard, you finished it) and has no button. To go back to the wizard, type your app's address in Shopify into your browser, followed by /app/onboarding/welcome?step=1.
Withdrawal button activated in your store. Appears as Done if you activated the App Embed; if it is Pending, it shows an Activate button that takes you to the activation step. It reflects the checkbox in step 4 of the wizard, so it normally appears as Done.
Current plan: [your plan]. Always Done, with the name of your plan. The View plans button takes you to Plans to change or upgrade at any time.

The trial quota notice (Free plan)

The Free plan includes 3 trial returns (a one-off quota, not monthly). The dashboard warns you only when it is relevant:

When you have 1 left: an informational notice —"You have used 2 of your 3 trial returns": "You have 1 trial return left"— with a View plans button. No urgency.
When you use them up: a notice reminds you that the withdrawal button stays active for your customers (it is mandatory by law) and that new requests keep being recorded, and invites you to Choose a plan with a button straight to Plans.

We never block the legal button, nor do we use countdowns or alarmist messages: using up the trial quota only triggers the upgrade notice; it doesn't block anything (the legal button stays active and requests keep being recorded) and never affects your customers' rights.

On the paid plans there is an equivalent notice: when you cross 80 % of your monthly return volume, the dashboard shows a banner with your usage —"You have used X of Y returns this month"— and the Upgrade plan button. The tone steps up at 90 and 100 %, and when you reach 100 % it reminds you that requests keep being recorded as normal. The thresholds, the warning emails and what happens when you go over the quota are explained in "Returns limits and warnings".

How to navigate the app

The side menu of the embedded app is your map. From it you reach:

Home — this dashboard.
Returns — the request inbox and its detail.
Analytics — metrics and charts on your returns (Scale).
Alerts — automatic warning rules on those metrics (Scale).
Commerce settings — Commercial Flow rules (Pro+).
Return labels — Sendcloud (Scale+).
Language — your store's language: that of your portal, your emails and your PDF on the monolingual plans; on Scale, the fallback when the customer's language isn't detected.
Country & legal regime — your store's country and the rule cited to your customers.
Compliance — auditable export of the history and your DPA.
Plans — your plan and billing.

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How do I install returnEasier and complete the initial setup?

After you install returnEasier from the Shopify App Store, a five-step wizard gets your store ready in under three minutes: language and country, product type, returns policy, activating the withdrawal button and choosing a plan. Here is each step, field by field, with its default values.

For your store

How do I turn on the withdrawal button in my Shopify store?

returnEasier adds the withdrawal button as official Shopify theme blocks. You get two: the App Embed (a bar visible on every page) and the «Withdrawal link» App Block (a discreet link or button you place in a theme section, typically the footer or header). You turn them on from the theme editor, without touching code.