Your branding in the shopper portal and emails (Pro plan)
Until now, on the Pro plan your branding only appeared on the confirmation PDF. Now it travels through the portal your shopper sees and the emails they receive too: your name in the footer and your colour in the legal bar. Here's what changes and on which plans.
A clearer message when you already have a request in progress
When shopping for an exchange, if you'd already submitted that request (say, with a double-click or from another tab), the portal now tells you clearly instead of asking you to try again. A small change that removes confusion at the moment of confirming.
The colour you pick during onboarding now reaches your store's button
Until now, the brand colour you chose while setting up returnEasier was saved but never applied to the withdrawal button on your storefront. That's fixed: your choice now shows on the button, and the text stays readable automatically. Here's how it works and what to check if you already touched the theme editor.
Download your Data Processing Agreement (DPA) from the admin
returnEasier now generates your GDPR Article 28 DPA automatically, ready to download as a PDF from the Compliance page. It comes in your store's language, filled with your domain and the date, and is available on every plan.
Quota alert improvements: a usage bar and more useful notices
Your dashboard gets an always-visible usage bar with your monthly (or trial) returns, and the quota alerts are refined: a notice when you exceed your plan two months in a row, and a reminder every 5 extra returns once you pass 100%. None of this ever blocks the withdrawal button.
Your return rate now shows a real number
In the analytics dashboard (Scale plan), the «Return rate» card stayed blank for lack of a reliable order total. Now returnEasier uses Shopify's real order count as the denominator, so the rate shows an actual percentage for the 30-day range.
Returns analytics and configurable alerts (Scale plan)
The Scale plan debuts the analytics dashboard —trend, most-returned products, reasons, returned value per currency— and the configurable alerts: tell returnEasier what to watch (a product with too many returns, the resolution time) and it warns you by email and in the app when your threshold is exceeded.
returnEasier launches its help centre
We're launching /help: clear answers for merchants and shoppers in all 7 languages, with interface recreations and a contact form, designed to resolve questions without opening a ticket. Here's what you'll find and what's coming next.
Shipping labels with Sendcloud (Scale plan)
The Scale plan connects returnEasier with your Sendcloud account to generate the return label and download it as a PDF, with a configurable return address, carrier and weight, plus the option to mark the request as received automatically. Here's how it works.
Exchanges, store credit and commercial returns (Pro plan)
returnEasier no longer handles only legal withdrawal: with the Pro plan your store also offers exchanges, store credit and commercial returns, with a dedicated portal for the shopper, item selection and photos. Here's what's included and where to turn it on.
returnEasier speaks 7 languages
The shopper portal, the legal templates, the emails, the acknowledgement PDF and the help centre are available in Spanish, English, Portuguese, Catalan, Italian, French and German. Here's how the language is chosen and what changes with the Scale plan.