What's new

The «Returned value (resolved)» card in Analytics (Scale plan) added up the catalogue price of the items, so it came out inflated on discounted orders: it now adds up the amount actually paid. In the same batch, your plan can no longer be downgraded because of a name we don't recognise, and «Approve + label» checks that your return address is complete.

If a shopper exercises their right to erasure, returnEasier now deletes every photo they uploaded, including those on requests whose order Shopify keeps. Until now that case — the most common one — left photos stored until the retention period ran out.

The legal note stating which law your buyer withdraws under travelled only in the HTML version of the email. From today it is in the plain-text version as well, with the same sentence and the law that applies to your store.

Commercial settings gains resolution rules: tick the criteria you're happy with —reasons, days since delivery, photos, maximum amount— and commercial requests that meet all of them move to «Approved» instantly, with the customer email included. Everything else still waits for you.

Until now, the law shown on the portal, in the emails and on the confirmation PDF was welded to the language. From today your store's country decides it: there is a «Country & legal regime» page inside the app, on every plan, and stores outside the EU can choose the regime they cite.

The app inside your Shopify admin is no longer Spanish-only: it now shows in the language of the person using it, in all 7 languages and on every plan. We start with the menu, the home screen and the plans page; the rest arrives in upcoming updates.

The request inbox, the detail view of each return and the Settings pages are now available in all 7 returnEasier languages, following the language of your Shopify admin user — the 6 Shopify offers today as an admin user language; Catalan is ready but Shopify does not offer it yet. Dates and the legal wording of each status included.

returnEasier now syncs the contact email and name when an order is edited in Shopify: if your customer fixes a typo in their address after filing a return, status and refund emails reach the current address. Order amounts and line items are left untouched.

Until now, returnEasier's language could only be chosen in the setup wizard. From today there is a «Language» page inside the app, available on every plan, so you can change it whenever you want. And on the Scale plan, the language you choose becomes the fallback for automatic detection.

Until now, the returns portal, the emails and the acknowledgement PDF named your store by its myshopify domain. From today they show your commercial name, taken automatically from Shopify, on every plan. Here's what changes and what deliberately stays the same.

If you picked “Other EU country” during onboarding, the Sendcloud carrier selector stayed empty: that value isn’t a valid country code. It’s fixed. The auditable export now also takes up to 1,200 requests per download — a full quarter for a Scale store at full quota.

In a request's detail view, the highlighted button now follows what your customer chose —store credit, exchange or refund— instead of always emphasising «Process refund». The refund stays in view on every commercial request; only where your eye lands changes.

Until now, on the Pro plan your branding only appeared on the confirmation PDF. Now it travels through the portal your shopper sees and the emails they receive too: your name in the footer and your colour in the legal bar. Here's what changes and on which plans.

When shopping for an exchange, if you'd already submitted that request (say, with a double-click or from another tab), the portal now tells you clearly instead of asking you to try again. A small change that removes confusion at the moment of confirming.

Until now, the brand colour you chose while setting up returnEasier was saved but never applied to the withdrawal button on your storefront. That's fixed: your choice now shows on the button, and the text stays readable automatically. Here's how it works and what to check if you already touched the theme editor.

returnEasier now generates your GDPR Article 28 DPA automatically, ready to download as a PDF from the Compliance page. It comes in your store's language, filled with your domain and the date, and is available on every plan.

When you resolve a return with store credit, returnEasier now issues it through Shopify's standard refund flow. For merchants everything works the same, with two things worth knowing: a Shopify requirement (new customer accounts) and the fact that the app now recognises store credit you issue by hand.

Your dashboard gets an always-visible usage bar with your monthly (or trial) returns, and the quota alerts are refined: a notice when you exceed your plan two months in a row, and a reminder every 5 extra returns once you pass 100%. None of this ever blocks the withdrawal button.

In the analytics dashboard (Scale plan), the «Return rate» card stayed blank for lack of a reliable order total. Now returnEasier uses Shopify's real order count as the denominator, so the rate shows an actual percentage for the 30-day range.

The Scale plan debuts the analytics dashboard —trend, most-returned products, reasons, returned value per currency— and the configurable alerts: tell returnEasier what to watch (a product with too many returns, the resolution time) and it warns you by email and in the app when your threshold is exceeded.

We're launching /help: clear answers for merchants and shoppers in all 7 languages, with interface recreations and a contact form, designed to resolve questions without opening a ticket. Here's what you'll find and what's coming next.

The Scale plan connects returnEasier with your Sendcloud account to generate the return label and download it as a PDF, with a configurable return address, carrier and weight, plus the option to mark the request as received automatically. Here's how it works.

returnEasier no longer handles only legal withdrawal: with the Pro plan your store also offers exchanges, store credit and commercial returns, with a dedicated portal for the shopper, item selection and photos. Here's what's included and where to turn it on.

The shopper portal, the legal templates, the emails, the acknowledgement PDF and the help centre are available in Spanish, English, Portuguese, Catalan, Italian, French and German. Here's how the language is chosen and what changes with the Scale plan.