Until now returnEasier focused on legal withdrawal: the mandatory button and its time-stamped acknowledgement. With the Pro plan we take the next step, and your store can also handle exchanges, store credit and commercial returns, without leaving your Shopify admin.
What the Pro plan adds
The commercial flow is everything that goes beyond the withdrawal law:
- Commercial refund: a return for a reason other than withdrawal (didn't like it, wrong size…), with or without return shipping cost depending on your rules.
- Exchange: the shopper returns an item and picks another variant; you resolve it with a manual shipment.
- Store credit: you return the amount as Shopify store credit for future purchases, with a safeguard that prevents issuing the credit twice.
The legal withdrawal button does not change: it stays active on every plan, including the free one. The commercial flow is an added layer, never a replacement for the legal right.
A dedicated page for the shopper
The commercial flow has its own entry point, separate from withdrawal. The shopper lands on a «Manage return» page where they:
- Choose which items to return (partial selection, with quantities).
- Choose the resolution: refund, exchange or store credit, depending on what you offer.
- Can attach photos (up to five images) to document the product's condition.
That page only appears when your plan includes the commercial flow and you've turned it on, so the shopper never sees options your store doesn't offer.
Where it's controlled
You decide which resolutions you offer from the commercial rules: refund is always available, and exchange and store credit appear only if you enable them. You can configure the commercial window, who pays for return shipping and exclude products by tag.
When a request comes in, you handle it from your admin inbox just like a withdrawal one: approve, reject and resolve, with every step recorded in the history.
How to get started
If you already have returnEasier, upgrade to the Pro plan and activate the «Manage return» block in your theme. From there:
- Configure your commercial rules (resolutions, window, shipping).
- Review the commercial flow actions in the inbox.
- Show your shoppers how to start a return or exchange.