Update (14 August 2026): since «Your buyer gets the whole email thread in their own language», on Scale the acknowledgement (email and PDF) and every notice for each request go in the language the buyer made it in, not the store's (except for requests made before that date: withdrawals follow the language in which their acknowledgement was issued, which was the store's, and new notices for commercial returns follow the store's current language). What follows describes how it worked on 5 August 2026.
Until now, returnEasier's language was chosen just once, in the setup wizard. From today you can change it whenever you want on the app's «Language» page, in your Shopify admin, and it is available on every plan.
A «Language» page inside the app
The returnEasier menu has a new entry, «Language». Inside you will find a selector with the app's 7 languages —Spanish, English, Portuguese, Catalan, Italian, French and German— and a save button. Nothing else: one setting, one click.
It helps if you picked the wrong option in the setup wizard, if your main market changes, or if you simply want to see how your customer views the portal in another language.
What that language controls
It depends on your plan, exactly as before:
- Free, Compliance and Pro (monolingual shop): the chosen language controls the returns portal, the customer emails and the acknowledgement PDF.
- Scale (multilingual): the portal automatically detects the customer's language among the 7. The language you choose here remains the fallback when detection cannot decide (see the update above).
The page tells you which of the two cases is yours, based on the plan you are on.
On Scale, your language is now the detection fallback
We have fixed a detail that did not add up: on shops with automatic detection, when the customer's browser indicated none of the 7 languages, the portal fell back to Spanish. It now falls back to the language you chose, which at the time was also the language of the acknowledgement (see the update above). Consistent, with no surprises for your customer.
When the change takes effect
Straight away, for new requests. Acknowledgements already issued keep the language they were generated in: a legal document is not rewritten after the fact.
Learn more
Have a look at which languages returnEasier works in and how they are chosen for the detail by plan.