Which plan includes shipping labels?

Scale and above. The rest of returns management works on the lower plans; generating labels with Sendcloud is the logistics layer that Scale adds.

Do I need my own Sendcloud account?

Yes. You connect your own Sendcloud keys (BYO model, «bring your own keys»). returnEasier validates them live when you save them and uses them to create the labels in your account.

Is the return marked as received on its own?

If you turn it on. With the Sendcloud webhook connected, returnEasier can mark the request as received automatically when the parcel arrives, without you touching anything.

What happens if the label isn't generated?

The label has visible states (generating, created, pending verification, failed). If something fails, you see it on the request and can retry or discard, without being left in the dark.

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What's newMerchant3 min read

Shipping labels with Sendcloud (Scale plan)

The Scale plan connects returnEasier with your Sendcloud account to generate the return label and download it as a PDF, with a configurable return address, carrier and weight, plus the option to mark the request as received automatically. Here's how it works.

Handling a return is easier when the shipping label comes straight from the tool itself. With the Scale plan, returnEasier connects to Sendcloud and generates the return label for you, ready to download as a PDF and send to the shopper.

What's included

Once Sendcloud is connected, from each request you can:

Generate the return label with one click.
Download it as a PDF to attach or print.
Define the return address, the carrier and the parcel weight.

It's the logistics piece that closes the loop: the shopper requests the return, you approve, and the label is ready without leaving returnEasier.

Connecting your account

returnEasier uses the «bring your own keys» model: you connect your own Sendcloud credentials, not ours. When you save them they're validated live, so you know right away whether the connection is correct. From there, labels are created in your Sendcloud account and billed where you already have it.

Automatic received

If you connect the Sendcloud webhook, returnEasier can mark the request as received as soon as the parcel reaches its destination. An integration has one webhook, and that notification saves the manual step of checking whether the product is already back.

Label states, always in sight

The label isn't a black box. Each request shows where it stands: no label, generating, created, pending verification or failed. If something goes wrong, you can retry, verify or discard from the request itself.

How to get started

Upgrade to the Scale plan and open the shipping labels with Sendcloud guide: connect your keys, set the return address and carrier, and turn on automatic received if you want it.

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Your branding in the shopper portal and emails (Pro plan)

Until now, on the Pro plan your branding only appeared on the confirmation PDF. Now it travels through the portal your shopper sees and the emails they receive too: your name in the footer and your colour in the legal bar. Here's what changes and on which plans.

What's new

A clearer message when you already have a request in progress

When shopping for an exchange, if you'd already submitted that request (say, with a double-click or from another tab), the portal now tells you clearly instead of asking you to try again. A small change that removes confusion at the moment of confirming.

What's new

The colour you pick during onboarding now reaches your store's button

Until now, the brand colour you chose while setting up returnEasier was saved but never applied to the withdrawal button on your storefront. That's fixed: your choice now shows on the button, and the text stays readable automatically. Here's how it works and what to check if you already touched the theme editor.