When your shopper opened the portal to return something, they read your store's technical domain — that my-store.myshopify.com nobody recognises. From today they read your store name: the one it has in Shopify, the one on your website. It's automatic and it's on every plan.
Where your shopper will see it
Your commercial name now travels across every surface the buyer sees:
- The portal screens, starting with the header.
- The access link email they use to reach their request.
- The withdrawal acknowledgement: both the email and the PDF carrying the timestamp and the hash.
- The commercial flow emails: exchange pending, exchange paid and shipping label.
- The status notices you send from the admin when you approve, receive or refund.
Nothing to configure
There's no new field to fill in. returnEasier takes your store name from Shopify and syncs it on its own: when you install the app and every time it checks your plan. If you rename the store in Shopify tomorrow, the portal and the emails reflect it on the next sync.
If for any reason the name hasn't arrived yet, the domain is shown as before. Your store is never left unidentified.
The notices sent to you keep the domain
The internal emails, the ones you receive as a merchant, still name the store by its domain. That's deliberate: if you run more than one store, the domain tells you unambiguously which one triggered that notice. Two commercial names can look alike; two domains never do.
On the portal's first screen, before your shopper identifies their order, we also keep showing the domain: at that point we don't load the store's details yet, so we reveal nothing about it to someone typing an address at random.
The legal content doesn't change
None of this touches withdrawal. The button, its «Withdraw from contract here» label, the legal text, the deadlines and the acknowledgement with its hash and timestamp are identical to yesterday's. The only thing that changes is what your store is called when your shopper reads it: by its name.