When a shopper mistypes their email — or calls to ask you to change it — you edit the order in Shopify and you're done. Until now, the return request returnEasier had attached to it kept the old address, and notifications carried on going to an inbox nobody was reading. From today it syncs automatically.
Status emails go to the current address
returnEasier now listens for order edits in Shopify. When the contact email or the customer's name changes on an order with an open request, Shopify notifies us — usually within seconds — and we update those details on the request. Emails sent after the sync — status changes, shipping instructions, refund or store credit confirmations — go to the right address, and the name shown in your returns inbox and in the paperwork generated from then on is the correct one. The acknowledgement of receipt already issued is not regenerated: it is a snapshot with evidentiary value and keeps the details from the moment of the request, in the audit exports too.
The shopper's portal already read the order live, so there was never a mismatch there. What was missing was exactly this: making our emails look at the same data.
Order amounts and line items are left untouched
The sync is deliberately narrow: contact identity only. We don't overwrite amounts or products on the request, because a refund amount is queried live from Shopify at the moment you process it. That way an order edit can never leave a stale figure in the middle of a refund.
Data already deleted stays deleted
If an order had already been anonymised — because the customer exercised their right to erasure, or because the retention period expired — a later edit does not rehydrate it with personal data. Erasure always wins: it's the same rule we apply across the product.
There's nothing for you to do
There's no setting to switch on and no new step in your process. Keep editing orders in Shopify exactly as before; returnEasier catches up on its own. If a shopper tells you our emails aren't arriving, fixing their email on the order is now the fix — and that's all it takes.
And none of this changes the legal button: "Withdraw from contract here" works exactly as before, with the same mandatory wording.