Today we're launching the returnEasier help centre at returneasier.com/help: clear answers for merchants and shoppers, in all 7 languages of the app, designed to resolve questions without opening a ticket.
What you'll find
The help centre is organised into two main blocks and a changelog:
- For your store. How to turn on the withdrawal button, handle requests from the dashboard and get the most out of returnEasier in your Shopify admin.
- For your shoppers. How to withdraw from a purchase, what the deadlines are and when the refund arrives. These are articles you can link directly to whoever buys from you.
- What's new. This changelog, where we explain in plain language what's changing in the product.
Interface recreations, not screenshots
To show you the app without leaving you reliant on an out-of-date screenshot, the articles include interactive recreations of the interface —the returns inbox, the detail of a request, the steps of the shopper portal— that travel with you in your language. What you see in the help centre is faithful to what you'll see in the app.
A contact form, not a loose email
If an answer isn't there, write to us from the contact form in the help center: tell us your case and our team replies by email. It replaces the old mailto link and reaches us with the context we need to help you sooner.
Built to show up in Google and in assistants
Each article answers a specific question from the first line and is marked up with structured data (frequently asked questions and steps), so both search engines and AI assistants can cite it. It's the same quality bar we apply to the blog.
What's coming
We'll expand the help centre until it documents 100% of the product —merchant side and shopper side— with the real questions that reach us. If you're missing something, write to us from the contact form and we'll add it.