How do I change the language of the returnEasier admin?

You don't change it inside returnEasier: the app follows the language of your Shopify admin user. If you change your account language in Shopify, returnEasier follows.

Is this the same as the app's «Language» page?

No. The «Language» page controls what your customer sees —the returns portal, the emails and the acknowledgement PDF—. This one is the language of the admin you work in.

Is it available on every plan?

Yes, on all of them, Free included. The admin language is not a paid feature.

What if my language is not one of the 7?

You will see the admin in English. That is the fallback language: you will never be dropped into a language you don't understand.

Is the whole app translated already?

Not yet. This first stage covers the menu, the home screen and the plans page. The returns inbox, the settings and the setup wizard are still in Spanish and will follow in upcoming updates.

← What's new

What's newMerchant2 min read

The returnEasier admin starts speaking your language

The app inside your Shopify admin is no longer Spanish-only: it now shows in the language of the person using it, in all 7 languages and on every plan. We start with the menu, the home screen and the plans page; the rest arrives in upcoming updates.

Until now, returnEasier spoke 7 languages to your customer, but the admin you work in inside Shopify was Spanish-only. That starts changing today: the app now shows in the language of the person using it, on every plan.

The language of whoever runs the shop

The admin follows the language of your Shopify admin user, not the shop's. If your Shopify account is in German, returnEasier appears in German; if it is in Italian, in Italian. There is nothing to configure inside the app.

If your language is not one of returnEasier's 7 —Spanish, English, Portuguese, Catalan, Italian, French and German—, the admin shows in English. Never in a language you did not ask for. One caveat, for honesty: Shopify does not yet offer Catalan as an admin user language, so that catalogue is ready but cannot be switched on from Shopify yet.

What is translated already

In this first stage:

The app menu: Home, Returns, Analytics, Alerts, Language, Compliance, Plans…
The home screen: the greeting, the setup checklist, your plan's usage bar and the quota notices (including the reminder that the legal button never blocks, whatever plan you are on).
The plans page, with each plan's card —its description and its features—, the same cards you see in the last step of the setup wizard.

What stays in Spanish, for now

The returns inbox and each request's detail, the settings and the rest of the setup wizard stay in Spanish while we finish the translation. We will post each batch here, in What's new, as it goes live.

Not to be confused with your customer's language

They are two separate settings and they coexist without stepping on each other:

The admin language (this update) is yours, the language of whoever runs the shop.
The «Language» page setting is your customer's: it controls the returns portal, the emails and the acknowledgement PDF.

You can have the admin in French and serve your customers in Spanish, or the other way round.

Learn more

Have a look at which languages returnEasier works in and how they are chosen for the detail by plan.

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When a shopper asks you to erase their data, every photo goes too

If a shopper exercises their right to erasure, returnEasier now deletes every photo they uploaded, including those on requests whose order Shopify keeps. Until now that case — the most common one — left photos stored until the retention period ran out.

What's new

Withdrawal emails now cite the law in their plain-text version too

The legal note stating which law your buyer withdraws under travelled only in the HTML version of the email. From today it is in the plain-text version as well, with the same sentence and the law that applies to your store.

What's new

Returns that meet your rules are now approved automatically (Pro plan)

Commercial settings gains resolution rules: tick the criteria you're happy with —reasons, days since delivery, photos, maximum amount— and commercial requests that meet all of them move to «Approved» instantly, with the customer email included. Everything else still waits for you.