When you resolve a return by granting store credit instead of money, returnEasier now issues it through Shopify's standard refund flow. For you the «Issue store credit» button works the same; what changes is the mechanism underneath, and with it come two details worth knowing.
What changes
The store credit amount is now issued with the same refund tool Shopify uses for money, only with «store credit» as the destination. It is an internal change, but it matters: it is the path Shopify recommends for granting credit as the resolution of a return, more reliable on retries and aligned with App Store rules. The amount, the optional bonus and when it reaches the buyer are unchanged.
A Shopify requirement: new customer accounts
To tie store credit to the buyer, Shopify asks for two things: that your store has new customer accounts enabled — you turn them on in your Shopify admin, under Settings → Customer accounts — and that the order belongs to a registered customer. On a guest order there is no account to attach the credit to, so store credit is not possible there and the right resolution is a refund.
If you try to issue store credit without that setting, nothing is lost: you will see a clear notice in the returns inbox explaining what to check and reminding you that you can always fall back to a refund to the original method.
If you issue store credit by hand in Shopify, the app recognises it
If you prefer to grant store credit straight from Shopify, returnEasier detects it and marks the request as resolved with store credit, as long as that refund matches a single open request unambiguously and covers its items. That way you avoid closing the same return twice and the history stays consistent. If the same order has several open requests, the app does not guess which one you are closing: it leaves them as they are and you resolve them from your dashboard.
Legal withdrawals still refund to the original method
None of this affects the legal withdrawal flow. A withdrawal (Article 11a of the EU Consumer Rights Directive) is always refunded to the original payment method and is never closed with store credit. The separation between the legal and the commercial flow stays intact.