Where do I change my store's country?

In your Shopify admin, inside returnEasier, on the «Country & legal regime» page. Pick the country, see a preview of the provision that will be cited, and save.

Is it available on every plan?

Yes, on all of them, Free included. The legislation you cite is part of the legal flow and will never be a paid feature.

My store is outside the EU but I sell to EU customers. What do I cite?

First check that you direct your activity at EU buyers: a one-off sale to someone in the EU, without targeting that market, does not put you in scope of the Directive. If you do, by default you cite the generic EU base: Directive 2011/83/EU with the online withdrawal function introduced by Directive (EU) 2023/2673. If you mainly direct your sales at Spain, France, Germany, Italy or Portugal, you can pick that national transposition in the regime selector.

Does the button on my storefront change?

No. The legal button still reads «Withdraw from contract here» and follows the language, not the country. What changes is the provision named on the portal, in the emails and on the PDF.

What if the country I declare doesn't match the one Shopify has on file?

We flag it with a notice on the page so you can check it. We never change it on your behalf: the decision is yours.

← What's new

What's newMerchant2 min read

The legislation we cite now follows your store's country, not its language

Until now, the law shown on the portal, in the emails and on the confirmation PDF was welded to the language. From today your store's country decides it: there is a «Country & legal regime» page inside the app, on every plan, and stores outside the EU can choose the regime they cite.

Until today, the provision returnEasier cited in front of your customer was welded to the language: German portal, German law. From now on your store's country decides it, and the language only decides which words it is read in.

Why the language wasn't enough

They are two different things. A Munich store serving its customers in English cited nothing German; and a store outside the EU selling to European customers had no way to express its situation. Now language and legislation travel separately.

A new page: «Country & legal regime»

There is a new entry in the returnEasier menu: «Country & legal regime». Inside, you pick your store's country and see, before saving, a preview of the legal reference your customers will read: the very rule they will be cited, translated into the language you work in. It is available on every plan, Free included.

The setup wizard no longer starts from scratch either: the country Shopify has on file for your store comes preselected.

What gets cited, by country

Spain — Real Decreto Legislativo 1/2007
France — Article L221-21 of the Code de la consommation
Germany — § 356a BGB
Italy — Article 54-bis of the Codice del Consumo
Portugal — Decreto-Lei No. 24/2014
Rest of the EU — the European base: Directive 2011/83/EU, with the online withdrawal function introduced by Directive (EU) 2023/2673

That reference appears on the portal (the customer's three steps), in the confirmation and status emails, and on the PDF acknowledgement. The language depends on your plan: on Free, Compliance and Pro everything follows the store language; on Scale the emails and the PDF still follow the store language and only the portal adapts to your customer's browser language.

If you sell into the EU from outside the EU

If you direct your activity at EU consumers, your store is in scope of the Directive all the same; a one-off sale to someone in the EU, without targeting that market, is not enough. By default you cite the European base; and if you mainly direct your sales at one of the five markets above, you can pick its national transposition in the regime selector, which only appears for stores outside the EU.

When your country doesn't match Shopify's

If the country you declare here isn't the one Shopify has on file for your store, the page warns you instead of staying quiet, so you can check which one is right. We never change it for you.

The language is still changed separately

On the «Language» page, as before. For the detail of how language works on each plan, see which languages returnEasier works in.

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If a shopper exercises their right to erasure, returnEasier now deletes every photo they uploaded, including those on requests whose order Shopify keeps. Until now that case — the most common one — left photos stored until the retention period ran out.

What's new

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What's new

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