The Pro plan card has promised resolution rules since day one. From today they exist: in Commercial settings you tick the criteria you're happy with and returnEasier approves on its own the commercial requests that meet all of them, without you opening the inbox.
Four criteria, all or nothing
Every criterion is optional; the ones you leave empty don't filter anything. The ones you set apply together: a single miss sends the request to your review.
- Eligible reasons. Tick the ones that work for you (wrong size, arrived damaged, doesn't match the description…). With none ticked, any reason qualifies, including «no reason given».
- Maximum days since delivery. A limit of your own, stricter than the commercial window —which always still applies—. Empty = no extra limit.
- Require photos. Only requests with at least one photo attached get auto-approved.
- Maximum amount per request. The value of the selected items, in the order's currency. Empty = no cap.
What happens when a request meets them
It moves to «Approved» instantly, the moment the shopper submits it. The customer gets their approval email with the next steps, without waiting for you to open the app. And the approval is written to the request history with actor «system» plus a copy of the criteria applied, inside the same chained, tamper-evident log as every other event.
You still hear about it: the new-request notification reaches you by email as always, but it tells you your rules have already approved it and that the next step is marking it received once the items arrive.
The shipping label is separate, and needs your say-so
On the Scale plan with Sendcloud configured you can also tick «Generate the shipping label automatically»: on auto-approval the return label is created and the customer receives it attached to that same email.
It's a separate checkbox, off by default, on purpose: every label is charged to your Sendcloud account, and having Sendcloud connected is not the same as authorising automatic purchases.
What auto-approval does not do
Two deliberate limits, and neither is temporary:
- It only approves, never rejects. Anything that misses your criteria isn't discarded: it stays in the inbox waiting for your decision, just like before.
- It never touches legal withdrawal. The «Withdraw from contract here» button and its flow sit outside these rules. Nothing is filtered, nothing resolves on its own and nothing is made conditional: it's a legal obligation.
How to switch it on
Open Commercial settings in the returnEasier menu, scroll to «Resolution rules (auto-approval)», tick «Enable auto-approval», choose your criteria and save. The field-by-field detail is in the commercial rules guide; how they then look in the inbox, in commercial flow actions.