From today, the returns inbox, the detail view of each request and the Settings pages of returnEasier are available in all 7 languages of the app. The panel follows the language of your Shopify admin user, on every plan. One caveat: the Catalan catalogue is ready, but Shopify does not yet offer Catalan as an admin user language, so it cannot be switched on from Shopify today.
Where you will notice it
When you open returnEasier inside your admin, these are now in your language:
- Returns. The inbox with its filters and columns, and the detail of each request: statuses, event timeline, actions and the messages you get when approving, rejecting or refunding.
- Commercial settings. Exchanges, store credit and rules.
- Return labels. Your Sendcloud account setup.
- Compliance. The auditable export and the DPA download.
- Language. The page you already knew, now translated too.
The panel language and your customer's language are different
Two settings, two purposes:
- The panel follows the person running the store: the language of your Shopify admin user. There is nothing to configure in returnEasier; if your language is not among the 7, you will see the panel in English.
- The portal, the emails and the acknowledgement PDF follow the store language, the one you pick in Settings → Language. On Scale, which is multi-language, the portal and the access-link email follow your customer's browser language; the confirmation email and its PDF stay in the store language.
So if you run a French store from Germany, you work in German and your customer stays in French: on Free, Compliance and Pro, everything; on Scale, the confirmation email and its PDF, while the portal adapts to their browser language.
The legal wording holds up in every language
A withdrawal is not "approved" or "rejected": it is a consumer right and the store only processes it. That distinction, which we already made in Spanish, now travels to all 7 languages: withdrawal requests read "Being processed" or "Not processable", while commercial returns and exchanges do use "Approved" and "Rejected".
Dates in your language, time in your store's zone
Dates in the inbox and in the detail view are now formatted in the language of the panel. The time zone does not change: it is still your store's, so what you see matches the deadlines that count.
The legal notes in the panel cite the EU directive
The language of the person running the store does not determine the applicable law, so the legal notes in the panel cite Article 11a of Directive 2011/83/EU, valid for any EU store, instead of one specific national rule. The documents your customer receives are unchanged.
What comes next
The setup wizard and the analytics and alerts are still to be translated. They are next on the list.
Learn more
Read how to handle a request step by step or which languages returnEasier works in on your plan.