Why is the portal not in my language?

Most shops choose a single language for their returns portal, and all customers see it in that language. Only shops on the highest plan enable automatic detection of the browser language.

Can I change the language myself?

The language is decided by the shop's configuration; there is no manual selector. In shops with automatic detection, the portal uses your browser language; if you want a different one, change your browser's preferred language before you confirm. Once the request is confirmed, the emails for that request do not change language (except for requests made before 14 August 2026: withdrawals follow the language in which their acknowledgement was issued, which was the shop's, and new notices for commercial returns follow the shop's current language).

In which languages is it available?

In seven: Spanish, English, Portuguese, Catalan, Italian, French and German. It is the set of languages returnEasier supports natively.

In which language do the PDF and the emails reach me?

In the language in which you saw the portal when you confirmed your request. That language stays fixed for the confirmation email, the acknowledgement PDF and every later notice for that request, even if the shop changes its own language afterwards (except for requests made before 14 August 2026: withdrawals follow the language in which their acknowledgement was issued, which was the shop's, and new notices for commercial returns follow the shop's current language). In most shops it is the same as the shop's language.

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Why do I see the portal in a particular language?

By default you see the portal in the language the shop chose. In large shops (Scale), the portal detects your browser language among the seven available. The confirmation email, the PDF and the later notices come in the language in which you saw the portal when you confirmed, and that language stays fixed for your whole request (except for requests made before 14 August 2026: withdrawals follow the language in which their acknowledgement was issued, which was the shop's, and new notices for commercial returns follow the shop's current language).

By default, you see the portal in the language the shop chose. In the largest shops (the Scale plan), the portal detects your browser language among the seven available. And the confirmation email, the PDF and the later notices come in the language in which you saw the portal when you confirmed: that language stays fixed for your whole request (except for requests made before 14 August 2026: withdrawals follow the language in which their acknowledgement was issued, which was the shop's, and new notices for commercial returns follow the shop's current language).

Most shops: a single language

Most shops operate in a single language: the one they chose when setting up returnEasier. All their customers see the returns portal in that language, regardless of where they are or which language their browser uses. It is not a fault: it is the simplest option for a business that sells mostly in its own market.

Large shops: automatic detection

Shops on the Scale plan enable automatic detection: the portal looks at your browser language and shows you the website in that language, if it is among those available. If you want to see it in another, change the preferred language in your browser settings. If your browser asks for a language that is not among the seven, you will see the portal in the shop's language.

The seven languages

returnEasier is available natively in seven languages:

Spanish, English, Portuguese, Catalan, Italian, French and German.

It is not machine translation: each language is written out, including the legal texts.

The PDF and the emails: the language you confirmed in

The confirmation email, the acknowledgement PDF and every later notice for that request reach you in the language in which you saw the portal when you confirmed it. That language stays fixed in your request: even if the shop changes its language afterwards, your acknowledgement and your notices stay in yours (for requests made before 14 August 2026, withdrawals follow the language in which their acknowledgement was issued, which was the shop's, and new notices for commercial returns follow the shop's current language). In most shops (a single language) it is the same as the shop's language; in shops with automatic detection, it is the one the portal showed you. To find out which documents you receive, read "Which emails and documents will I receive?".

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How do I withdraw from my purchase within 14 days?

Click the «Withdraw from contract here» button in the store, enter your email and order number, confirm from the link sent to your email, and you'll receive an acknowledgement with the date and time of your request.

For your shoppers

How do I start a return or an exchange?

If the shop offers it, click 'Manage your return', enter your email and order number, confirm from the link sent to your email and choose how to resolve it: a refund, an exchange for another size or colour, store credit or 'Swap for something else'. It is a service the shop provides, distinct from the legal right of withdrawal.

For your shoppers

Can I return only some items from the order?

Yes. In the second step, all items come selected by default; deselect the ones you want to keep. If a product has several units, you choose how many to return with the + and - buttons. It works the same when withdrawing and when starting a commercial return.