Why is the portal not in my language?

Most shops choose a single language for their returns portal, and all customers see it in that language. Only shops on the highest plan enable automatic detection of the browser language.

Can I change the language myself?

The language is decided by the shop's configuration; there is no manual selector. In shops with automatic detection, the portal uses your browser language; if you want a different one, change your browser's preferred language.

In which languages is it available?

In seven: Spanish, English, Portuguese, Catalan, Italian, French and German. It is the set of languages returnEasier supports natively.

Why does the PDF reach me in a different language from the website?

The confirmation email and the acknowledgement PDF always come in the language the shop has configured, even if you see the website in your own. It is done this way for the legal certainty of the document: the binding acknowledgement must come in a fixed language.

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For your shoppersShopper3 min read

Why do I see the portal in a particular language?

By default you see the portal in the language the shop chose. In large shops (Scale), the portal detects your browser language among the seven available. The confirmation email and the PDF always come in the shop's language, for legal certainty.

By default, you see the portal in the language the shop chose. In the largest shops (the Scale plan), the portal detects your browser language among the seven available. And the confirmation email and the PDF always come in the shop's language, for the legal certainty of the document.

Most shops: a single language

Most shops operate in a single language: the one they chose when setting up returnEasier. All their customers see the returns portal in that language, regardless of where they are or which language their browser uses. It is not a fault: it is the simplest option for a business that sells mostly in its own market.

Large shops: automatic detection

Shops on the Scale plan enable automatic detection: the portal looks at your browser language and shows you the website in that language, if it is among those available. If you want to see it in another, change the preferred language in your browser settings.

The seven languages

returnEasier is available natively in seven languages:

Spanish, English, Portuguese, Catalan, Italian, French and German.

It is not machine translation: each language is written out, including the legal texts.

The PDF and the emails: the shop's language

Even if you see the website in your language (in a shop with automatic detection), the confirmation email and the acknowledgement PDF always reach you in the shop's language. This is deliberate: the binding acknowledgement —your legal proof— must come in a fixed, stable language, not one that depends on the browser you happen to use. To find out which documents you receive, read "Which emails and documents will I receive?".

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How do I withdraw from my purchase within 14 days?

Click the «Withdraw from contract here» button in the store, enter your email and order number, confirm from the link sent to your email, and you'll receive an acknowledgement with the date and time of your request.

For your shoppers

How do I start a return or an exchange?

If the shop offers it, click 'Manage return', enter your email and order number, confirm from the link sent to your email and choose how to resolve it: a refund, an exchange for another size or colour, or store credit. It is a service the shop provides, distinct from the legal right of withdrawal.

For your shoppers

Can I return only some items from the order?

Yes. In the second step, all items come selected by default; deselect the ones you want to keep. If a product has several units, you choose how many to return with the + and - buttons. It works the same when withdrawing and when starting a commercial return.