Can I change the colour of the withdrawal button?

Yes, in two ways. The colour you choose in the returnEasier setup wizard is applied to the button automatically as a default value. If you also set a colour in the Shopify theme editor (the «Button colour» setting), that one overrides the wizard's. If that colour has not reached your theme yet, a very dark grey, almost black, is used. To change the wizard colour after onboarding, reopen its step 4 by typing your app's address in Shopify into your browser, followed by /app/onboarding/welcome?step=4.

Where do I change the button's position?

In the theme editor: the App Embed lets you choose between «Footer» (recommended), «Header» or «Floating button». The «Withdrawal link» block is placed wherever you add it (for example, a footer column) and allows a link or button style and the alignment.

Can I put my logo on the PDF, the portal or the emails?

The graphic logo, not yet. What your brand already does, from the Pro plan onwards, is appear in text and colour on the three surfaces: the acknowledgement PDF, the customer portal and the emails show your shop's trading name in the footer instead of returnEasier —the same name it has in Shopify, synced on its own; if it has not arrived yet, the myshopify domain is shown— and use your primary colour (the «Button colour» from step 4 of the wizard) in the legal notice bar.

Does the PDF content change depending on the plan?

The legal content (summary, timestamp, hash, deadlines) is identical on all plans and never changes. What does change is the look: on Free it carries prominent returnEasier branding, a box at the end inviting the reader to discover returnEasier and the «Managed with returnEasier» footer; on Compliance, a sober returnEasier format with no invitations; from Pro onwards, your shop's trading name and your primary colour.

Can I customise the customer portal with my colours?

Yes, from the Pro plan onwards. The portal shows your shop's trading name in the footer and uses your primary colour in the legal notice bar; the emails the customer receives follow the same approach. On Free the footer shows returnEasier with a link to its website, and on Compliance a sober returnEasier. The first screen, where the customer enters their email and their order, keeps returnEasier's neutral style on all plans, by design.

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For your storeMerchant4 min read

What can I customise about the look of the button and the PDF?

You can customise the look of the withdrawal button from the Shopify theme editor: its colour and its position («Footer» (recommended), «Header» or «Floating button»), and in the «Withdrawal link» block also the style (link or button) and the alignment. If you do not set a colour in the theme editor, the button uses the colour you chose in the setup wizard. In addition, from the Pro plan onwards the acknowledgement PDF, the customer portal and the emails carry your brand: your shop's trading name and your primary colour; on Free and Compliance they carry returnEasier branding.

You can customise the look of the withdrawal button from the Shopify theme editor: its colour and its position («Footer» (recommended), «Header» or «Floating button») and, in the «Withdrawal link» block, also the style (link or button) and the alignment. If you do not set a colour in the theme editor, the button uses the colour you chose in the setup wizard. In addition, from the Pro plan onwards the surfaces your customer sees carry your brand: the acknowledgement PDF, the portal and the emails show your shop's trading name and your primary colour; on Free and Compliance they carry returnEasier branding.

The look of the withdrawal button

The legal button is controlled from the Shopify theme editor. For the withdrawal bar (App Embed), open App embeds and locate the returnEasier button. There you adjust:

Button colour: any colour; if it is a light one, the text automatically switches to a very dark grey so it can be read. If you leave it unset, the colour you chose in the returnEasier setup wizard is used; if that colour never got saved to your shop, a very dark grey (almost black). The theme editor colour always overrides the wizard's. To change the wizard's colour after onboarding, reopen its step 4 by typing your app's address in Shopify into your browser, followed by /app/onboarding/welcome?step=4.
Position: Footer (recommended), Header or Floating button.
Portal URL (advanced): leave it empty.

The text of the button is not configurable: by law it must say «Withdraw from contract here» (and its equivalent in each language), so returnEasier fixes it.

The «Withdrawal link» block

If you prefer a discreet link instead of the bar, returnEasier offers the «Withdrawal link» block, which you place wherever you want (for example, a footer column or a menu). Its settings in the theme editor:

Style: text link or button. The setup wizard colour acts as a default value only in the button variant; the text link inherits your theme's style.
Alignment and colour.

How to activate one or the other is explained in the article on activating the button in your theme.

Your brand on the PDF, the portal and the emails, depending on your plan

The surfaces your customer sees —the acknowledgement PDF, the returns portal and the emails— adapt their branding to your plan:

Free: they carry the returnEasier brand prominently (on the PDF, additionally, a box at the end invites the reader to discover returnEasier and the footer says «Managed with returnEasier»; the person reading it is your customer, not you).
Compliance: a sober returnEasier format, with no invitation of any kind.
Pro and above: the footer shows your shop's trading name instead of returnEasier —the same one it has in Shopify: we sync it ourselves when the app is installed and every time we check your plan, so if you change it there it is reflected here; if it has not arrived yet, the yourshop.myshopify.com domain is shown—, and the legal notice bar uses your primary colour —the «Button colour» from step 4 of the wizard—. If you did not set a valid colour, returnEasier's is used.

Two nuances so that you have exact expectations: the first screen of the portal, where the customer enters their email and their order number, keeps returnEasier's neutral style on all plans (by design); and the emails that reach you as a merchant always carry returnEasier branding —your brand appears on the ones your customer receives.

The legal content —order summary, timestamp, integrity hash and deadlines— is identical on all plans and never changes; the acknowledgement PDF article explains it in detail.

What cannot be customised yet

So that you have realistic expectations: the graphic logo —on the PDF, the portal or the emails— cannot be uploaded for now; today your brand appears in text (your shop's trading name, taken from Shopify) and in colour (your primary colour). The customisation you can already use is the look of the button in the theme editor (colour, position and, in the link block, style and alignment), the default button colour from the setup wizard and, from the Pro plan onwards, your name and your colour on the PDF, the portal and the emails.

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How do I install returnEasier and complete the initial setup?

After you install returnEasier from the Shopify App Store, a five-step wizard gets your store ready in under three minutes: language and country, product type, returns policy, activating the withdrawal button and choosing a plan. Here is each step, field by field, with its default values.

For your store

What does the returnEasier home dashboard show?

The home dashboard is your starting point: a greeting, the “Your plan usage” card showing how many returns you have used, a setup checklist confirming that everything is ready and the notice about your quota (the trial returns on Free, your monthly usage from 80 % on the paid plans). From the side menu you reach the returns inbox, the settings and the plans.

For your store

How do I turn on the withdrawal button in my Shopify store?

returnEasier adds the withdrawal button as official Shopify theme blocks. You get two: the App Embed (a bar visible on every page) and the «Withdrawal link» App Block (a discreet link or button you place in a theme section, typically the footer or header). You turn them on from the theme editor, without touching code.