returnEasier has four plans —Free, Compliance, Pro and Scale— plus a bespoke Enterprise plan for larger cases. Prices run from 0 to 79.99 USD a month, with a −20% discount if you pay for the year up front. The withdrawal button is on every plan, including Free: it is a legal obligation and never depends on your plan. What changes between plans is the return volume and the commercial flow (exchanges, store credit, rules, shipping labels).
Plans and pricing at a glance
| Plan | Price/month (USD) | Annual (−20%) | Returns | Trial |
|---|---|---|---|---|
| Free | 0 | — | 3 (one-off trial) | No card |
| Compliance | 14.99 | 143.90 USD/year | 25/month | — |
| Pro ⭐ | 24.99 | 239.90 USD/year | 100/month | 14 days |
| Scale | 79.99 | 767.90 USD/year | 400/month | 14 days |
| Enterprise | Bespoke | Bespoke | Bespoke | Demo |
Prices are set in USD because Shopify's managed billing works in dollars; Shopify shows each merchant the equivalent amount in their local currency when they choose the plan. The −20% annual discount is already included in the yearly price (it is not a temporary promotion).
Free — to try returnEasier
The Free plan costs 0 USD and asks for no card. It is a demo plan: it includes 3 trial returns (a one-off allowance, not a monthly one) so you can see how the app works from start to finish. It comes with the withdrawal button and a basic audit log.
When you use up the 3 trial returns, the withdrawal button stays active for your customers —it is required by law and is never blocked— and new requests keep being recorded; you will simply see a notice inviting you to choose a paid plan.
Compliance — meet EU Directive 2023/2673
At 14.99 USD/month (143.90 USD/year), the Compliance plan is the complete legal plan. It includes:
- Withdrawal button in the footer, header or floating.
- 25 returns a month.
- Multi-language legal templates.
- Immutable audit log with chained hashing.
- Signed confirmation PDF.
- Auditable export of your history.
Compliance covers the Legal Flow (withdrawal → refund). It does not include the commercial flow (exchanges, store credit): for that you need Pro.
Pro — returns, exchanges and store credit ⭐
At 24.99 USD/month (239.90 USD/year) and with a 14-day trial, the Pro plan is the most popular. It includes everything in Compliance and adds the Commercial Flow:
- 100 returns a month.
- Exchanges (variant selection).
- Store credit.
- Configurable rules.
- Customer photos.
- Your own branding on the PDF and portal (without the returnEasier mark).
Scale — for high-volume shops
At 79.99 USD/month (767.90 USD/year) and with a 14-day trial, the Scale plan includes everything in Pro and adds:
- 400 returns a month.
- Shipping labels with Sendcloud.
- Full multi-language support: the portal serves all 7 languages with automatic detection of each customer's language (on the other plans the portal runs in the single language you choose).
- Advanced analytics.
Enterprise — bespoke
Enterprise is a private plan tailored to each customer: multi-store, ERP integrations, dedicated onboarding and an account manager. It has no public price; you sign up by talking to us via the "Contact us" option on the website.
What each plan includes, at a glance
| Capability | Free | Compliance | Pro | Scale |
|---|---|---|---|---|
| Withdrawal button (legal) | ✓ | ✓ | ✓ | ✓ |
| Audit log and confirmation PDF | Basic | ✓ | ✓ | ✓ |
| Legal templates and auditable export | — | ✓ | ✓ | ✓ |
| Exchanges and store credit | — | — | ✓ | ✓ |
| Configurable rules and customer photos | — | — | ✓ | ✓ |
| Your own branding (PDF and portal) | — | — | ✓ | ✓ |
| Shipping labels (Sendcloud) | — | — | — | ✓ |
| Multi-language with automatic detection | — | — | — | ✓ |
To choose or change your plan, go to Plans in the app menu: we take you to Shopify's plans page, where charges are handled with complete security. Each plan's return allowance and what happens when you reach the limit are explained in the article on limits and alerts.